Cancellation & Refund Policy

At Komatix Solutions, we strive to build the most reliable and transparent autonomous video generation software for creators. This Cancellation & Refund Policy outlines the exact terms under which subscriptions may be cancelled and refunds may be issued for purchases made through AsidZ AutoFlow Pro.

1. Subscription Cancellation

• Self-Service Cancellation: You can cancel your recurring Pro Monthly or Pro Annual subscription at any time by navigating to your Account Dashboard or emailing support@asidz.com with your registered email.
• Billing Cycle Continuity: Upon cancellation, your Pro subscription will remain fully active with unlimited generation privileges until the conclusion of the current paid billing cycle. You will not be charged again.

2. Refund Eligibility Criteria

Refunds are evaluated fairly under the following conditions:

• Initial Purchase (First 7 Days): First-time subscribers of Pro Monthly or Pro Annual plans who experience verified technical incompatibility or dissatisfaction are eligible for a 100% refund within 7 days of the transaction date.
• Accidental Duplicate Charges: In the rare event of duplicate billing caused by network interruptions during payment gateway processing, the duplicate amount will be refunded immediately upon verification.
• Major Technical Failure: If the software fails to perform core advertised functionality on your supported operating system (Windows 10/11 or macOS Sonoma/Sequoia) and our engineering support cannot resolve the issue within 48 hours, a full refund will be granted.

3. Non-Refundable Scenarios

• Renewal charges after the initial 7-day trial period has elapsed (unless cancelled prior to the renewal date).
• Accounts flagged or terminated for commercial cracking, binary tampering, or unauthorized license reselling.

4. Refund Processing Timelines & Mode

All approved refunds are initiated through our authorized payment aggregator, Razorpay. The funds will be credited directly back to the original payment method used during checkout (Credit/Debit Card, UPI handle, NetBanking, or Wallet account).

• Initiation Window: Within 24 to 48 hours of refund approval by our billing team.
• Bank Settlement Timeline: 5 to 7 working days (depending on your issuing bank or card network).

5. How to Initiate a Refund Request

To request a cancellation or refund, email our dedicated billing desk:

Billing Desk — Komatix Solutions
Email: billing@asidz.com (cc: support@asidz.com)
Subject: Refund Request - [Your Registered Email] - [Razorpay Order ID]
Please include your Razorpay payment receipt or order ID for expedited processing.