Shipping & Digital Delivery Policy

Effective Date: November 14, 2026 • Komatix Solutions

This Shipping and Digital Delivery Policy applies to all purchases, subscriptions, and downloads made through AsidZ AutoFlow Pro, operated by Komatix Solutions.

📦 Nature of Products:
AsidZ AutoFlow Pro is an entirely digital software service (SaaS). We do not dispatch physical packages, CDs, USB drives, or printed documentation. All deliverables are transmitted electronically over secure TLS connections.

1. Mode of Delivery

Upon successful payment confirmation via Razorpay, delivery is executed through multiple automated digital pathways:

On-Screen Instant Activation: An instant activation modal appears immediately after checkout containing your Pro License Key and a one-click protocol deep link (asidz://activate?token=...) to authenticate your desktop application automatically.
Email Confirmation: An automated confirmation receipt containing your license credentials, purchase invoice, and desktop setup instructions is dispatched to your registered email address.
Software Binary Access: The desktop application installers (.exe for Windows and .dmg for macOS) and Chrome Extension links are accessible 24/7 on our official download portal.

2. Delivery Timeline

Standard Timeline: Instantaneous (0 to 15 minutes) from the time Razorpay captures the payment transaction.
Network Delays: In rare cases of high network latency or delayed bank reconciliation webhooks, email delivery may take up to 30 minutes.

3. Shipping Charges

Because all deliveries are handled digitally over the internet, no shipping or handling fees are applicable to any order. The price shown on the checkout page is the final total.

4. Delivery Support & Troubleshooting

If you have completed your payment on Razorpay but did not receive your license key or access link within 15 minutes, please perform the following steps:

Inspect your spam, junk, or promotional email folders for an email from support@asidz.com.
Check your active license status on our live Device Quota Inspector using your hardware UUID.
Contact our customer care immediately with your Razorpay Payment ID:

Customer Operations Desk:
Email: support@asidz.com (cc: komatixsolutions@gmail.com)
WhatsApp / Phone: +91 90307 50101 (Mon – Sat, 09:30 – 18:30 IST)
Address: Komatix Solutions, Plot 42, Hitec City, Madhapur, Hyderabad, Telangana 500081, India